Overview¶

Remote services provide efficient and low-cost support for machine tools and production equipment via the Internet. In the event of a fault, the service organization of the machine manufacturer has fast access to important control data and diagnostic functions. In that way, the machine manufacturer or maintenance department can immediately analyze the current condition of the machine tool in which a fault occurred.

Remote Sessions (remote access) is a secure login mechanism, which helps you avoid time-consuming on-site service assignments and prepare them better. Machine manufacturers can reduce their warranty costs while providing more efficient service support.